|How We Are Responding to COVID-19|
The safety of our customers, our florists, and our team members are our top priority. This is an unprecedented time, and we want to communicate with you how we are dealing with COVID-19. We have temporarily made some updates to our floral design and delivery process. For further details, please read on below.
For the time being, we have instructed our floral partners to utilize contactless delivery to ensure their safety and the safety of your loved ones. This means that our florist will either call the recipient first and notify them of the upcoming delivery and arrange to leave the flowers at the door or they will knock on the door, move away and leave the flowers on the doorstep, maintaining social distancing rules as they communicate with the recipient.
Temporary Substitution Policy
Due to COVID-19 restrictions being implemented across Queensland, we urge our consumers to make florist choice only selections, should you select a specific item from our range, be aware, that as a result of these restrictions it may be necessary for your florist to substitute some or all of your flowers using a mix of their freshest in-store blooms. We will also do our best to create something as close as possible to the design you ordered but at times this might not be possible and even colour palette may vary.
If you are wanting to send flowers to a resident in a Nursing Home it is your responsibility to ensure that they are accepting flowers before placing your order as a result of the new COVID restrictions and lockdown laws. Delivery and wastage charges may apply if the Nursing Home rejects delivery.